Frequently Asked Questions

 Special Covid-19 announcement. All April, May and June boxes including Harry Potter crates will operate on a one week delayed schedule. Our usual shipping dates are the 28th-30th each month, we will be shipping a full week later than that to allow more time for books and items to arrive. Thank you for your patience and support of our small business during this time.

FAQ's

GENERAL INFORMATION:
Very important- all sales on books, boxes, and items are final sale. There are no refunds, exchanges or returns and all subscription renewals are final. Once a renewal has started it will not be refunded.  Very important if international to check customs fees and policies prior to placing an order. We do not cancel subscriptions for you, you are responsible for your own subscription and must cancel prior to the 1st to avoid being charged a renewal.

SHIPPING:

All monthly boxes will ship out at the end of each month (The 28th through 31st) via priority mail 2 to 3 days delivery in the USA.  Canada delivery will take 10 to 14 days and International will take 2 to 4 weeks. We do not ship on sundays or holidays.  If the shipping window falls on a Sunday or holiday please expect a longer time for delivery.

SUBSCRIPTIONS:

Subscriptions will be renewed on the 1st of each month here on cratejoy.  If you do not wish to be charged you must cancel by the before the 1st prior to renewal. Once renewal has occurred your box will ship. All renewals are final. There will not be a refund given. 

PAST BOXES AND ITEMS:

Past boxes may not ship out with the author letter and signed bookplate. We are only given enough to add them to our initial orders so if you are ordering a previous crate please note your box may not contain these author items. To ensure that you get them please order a one time crate during our initial sale of the crate or have a monthly subscription.

CUT OFF DATES unless we sell out early:

Our renewals happen the 1st of the month and the cut off date is  14 days prior to the first of the month.  This means if you order in the first half of the month you are subscribing to the month befores themed box.  Example: If you order on June 14th you will get a JUNE box,  if you order on June 17th you will get a JULY box. We release our theme and begin selling the next box the 17th or 18th of the month. Always 2 weeks prior to the 1st of the month (renewal day) In the event we sell out early these dates do not apply always check the current listing on our home page, on social media, and our listing in the cratejoy marketplace to see the current box being sold.  It is usually always a month or more ahead. Example you purhcase in April, you are ordering a May box and so on.

TYPES OF BOXES:

We offer one time purchase boxes as well as subscription boxes. You can save $5 per month just by ordering a subscription box. 

CONTACT INFORMATION:

Please contact magicalreadscrate@gmail.com with any questions or concerns

Welcome to Magical Reads Book Crate

We are a team here at magical reads.  While this is my first book box I am very familiar with the book box world.  My Mom runs her own book box and has taught me well. She will also assist me along the way. She has over 3 years of subscription box experience and knows the ins and out of cratejoy and shopify well.  This however is my own company and I am very excited to bring you a transparent box that is different from the traditional ya book box. Most items found in a book box I ended up not using or just collecting.  So I'm on a mission to create something different. Higher quality items that are actually usable and do not just sit around and collect dust.  Thanks for joining me on this new adventure!

Coupon Codes

We cannot go back and edit an order after it has been place to add a coupon code.  You will need to do that at the time of order.

Ordering

Once an order is placed it is final please check the address, item you're subscribing to or ordering, the shipping rate and make sure everything is correct before checking out and paying.  If something doesn't look right please email us and ask prior to purchasing at magicalreadscrate@gmail.com  Once again all purchases of boxes, books, and items are final sale.  We do not do returns, refunds, or exchanges.

Canceling You can cancel your Cratejoy Marketplace subscription by following these steps:

  • Log in to your Cratejoy account and click Subscriptions.
  • Click Active Subscriptions
  • Click Manage Subscription
  • Click Cancel Subscription
  • Select Reason for Cancelling and provide Feedback
  • Click Confirm and Cancel Subscription

Items

If you have an idea for an item that would be amazing to get in box please email me at magicalreadscrate@gmail.com I'd love to hear what you think. Please share your opinions on paper items and more! We are always open to new ideas.


Broken, damaged or missing Items

We do our best to ensure that everyone gets each item in their box.  We understand that the postal service can be rough on boxes.  If an item arrives broken please contact us via email right away and within 7 days of delivery and include photos of the broken item.   All claims must be made via email and within 7 days to be valid.  If the item or crate cannot be replaced a gift card for the value of the item or crate will be issued to use on a future item or crate.

International Customs and Fees & Returned Packages

Customers are responsible for paying any duties or custom fees for their own packages. Please check with your Countries policies before placing an order if you are unsure about duty fees. We have recently been informed that the UK Greece, and Italy all have a customs tax or VAT on subscription boxes.  We cannot do research on every country in the world so please check your countries policies before placing an order.  If your package is returned to us for unpaid custom fees or taxes  it is NOT our responsibility and will NOT be refunded.  The package can be resent at the buyers expense which is $14 to Canada and $17 International. 

Books

We include all genres of books our favorite genre to include is fantasy. Other genres include ya mystery/thriller, contemporary, sci-fi, adventure, ya historical fiction.  If I had to say which one we would be including the most I would say fantasy. If I had to pick which one we will include the least I would say contemporary.  

Thank you for being a part of Magical Book Reads Crate and giving this bookworm a chance to bring you an amazing box full of usable items.  From the bottom of this booknerds heart thank you!

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